Is the battery removable?
A.Yes. The battery is removable which can be charged on or off the bike.
Q.Can I purchase an extra battery?
A.Yes, the replacement battery will be available later.
Q.Does the e-bike come with a charger and display?
A.Yes.
Q.Does the e-bike come with a display?
A. Yes. Both the T1 and T1 Step-Thru models come with an LCD display that shows various information, including speed, battery power, speed level, riding distance, trip time, etc.
Q.What kind of assembly is required?
A.Your e-bike will arrive partially assembled and packaged in a standard bike box. The parts that need to be mounted include the front wheel, display, pedals, saddle, handlebar, reflectors, bike lights and mudguards. You can check the user manual or our video instruction on YouTube for a step-by-step guide.
Assembly video: https://www.youtube.com/watch?v=8wA4P2nd3ZA
Q.What is the maximum rider weight?
A. The maximum recommended rider weight is around 120kg for optimal performance.
Q.What is the max load of the luggage rack?
A.The maximum load of the luggage rack is 25kg.
Q.Is the bike stem adjustable?
A.The stem of T1 Step-Thru is adjustable, but the one of T1 is not.
Q.Does it have cruise mode?
Yes. Both T1 and T1 Step-Thru have cruise mode and 6km/h push mode.
Q.What is the size of the frame and height?
A.The sizes of frames are as follows.
Model | Size of Frame | Rider Height |
T1 | 27.5*17.5” | 160-200cm (5.25ft-6.56ft) |
T1 Step-Thru | 27.5*17” | 155-195cm (5.09ft-6.39ft) |
- Does this electric bike come with a throttle control?
- Yes. This electric bike comes with a throttle control. It's easy to install and use. Please confirm with local regulations on the use of throttle before installing the throttle control.
Q.Can I ride this bike on a rainy day?
A.All of the electric components, including the battery pack, are designed to be waterproof. However, we strongly recommend keeping it indoors on heavy rainy days or in bad weather.
Where is the bike shipped from? And how many days can I get the bike after I place the order
A.Our bikes are shipped from warehouses in Europe. It usually takes around 3-10 working days for shipment.
What if there are any quality issues with the bike?
A.The bike has 1 year warranty which means if theres a problem we send you the part and you can fix it yourself. If you are not good DIY we sell a local repair cover in only 19.99 euros and then you can go to our partner shop for repair. If the bike has issues on arrival(highly unlikely) , we will pick it back up immediately.
