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Continue ShoppingEUROPE'S LARGEST ONLINE STORE FROM IRELAND
All bikes and scooters are covered under our 1-year, all-inclusive manufacturer’s Gunai warranty for the owner against all manufacturing defects. (All free accessories are not covered by warranty service.)
Warranty Period And Target Audience Terms
The Gunai warranty is automatically registered when the initial purchaser orders and receives the product from our online bike marketplace, Pogo Cycles, and is applicable only to the original purchaser.
Category |
Components |
Warranty period |
Solutions |
E-bikes |
Folded Components / Handlebar / Disc Brakes / Front Fork / Accelerator / Brake Device / Controller / Displaying Meter / Motor / Front Light / Rear Light/Battery |
6 months |
Reship / Refund |
Note:
-Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
-If the product is damaged/misused by customers, the warranty will be invalid immediately. No compensation is available in such cases.
-Proof is needed for any non-human quality problems, such as pictures or videos.
-The battery warranty does not include damage from power surges, use of improper charger, improper maintenance, or other such misuse, normal wear, or water damage.
Claims
All claims to this Gunai warranty must be made through GUNAI. Proof of purchase may be required with any warranty request. Before making a Gunai warranty claim, we suggest that you contact our Technical Support team.
Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 5 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 5 days of delivery to a GUNAI`s customer service representative. Please contact our technical support team via email or WhatsApp for return/exchange instructions.
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Before you leave...
Get the lowest prices on bikes in the market, only from us!
Enter the code below at checkout to get 1 percent OFF on your first order
Use Code EBIKEONE
Get your bike with easy installments using Klarna!
Continue ShoppingI like your customer service the most so good at least answering questions so quickly
Just purchased the Philodo H8 for my son through thr bike to work scheme. The whole process was flawless with Pogo cycles, constant communication and up to date tracking when product was shipped. My son can't believe the quality of bike he has and as we live in the country he now has his independence to travel the 8 km to and from town with no battery issues.
Prodotto con ottimo rapporto qualità prezzo.
Spedizione e consegna un pò tardiva ma venditore serio e professionale.
Consigliato
Excellent service fast delivery
Would recommend this service
Very satisfied with my purchase