My experience with Pogo Cycles was mixed, but overall ended positively.
I ordered a Fiido D3 Pro through the Cycle to Work scheme. The main challenge was stock availability and constantly changing delivery dates, which caused quite a bit of confusion and delays. Communication could definitely have been clearer and more consistent at the beginning.
That said, once everything was clarified, Pogo Cycles followed through. The bike was eventually delivered to me in Poland, and although the helmet arrived separately and a bit later, it was also delivered as paid for.
Customer support stayed in contact and resolved the issues, and in the end I received exactly what I ordered.
The Fiido D3 Pro itself is a great little bike — compact, practical, and ideal for city commuting.
I would recommend Pogo Cycles, but with the advice that customers should expect possible delays if a product is on preorder and ask for clear confirmations upfront.