Bike to work is a great way to save money on your bike purchase from taxes.You can get a relief of upto 730 Euros. Just fill the form on our website in the cycle to work section. We will come back with a quote which you can share with your employer who will pay us. Once they pay us, you get your payments within 7 days

Vat charges are unfortunately charged by revenue. We dont have any option but to pay it. It will be true for every company you buy from. A VAT invoice is necessary for legally driving a bike

To save your time and reach our support quickly, please follow below steps:

1/ Please mention your order number and E-Mail id account

2/ Capture screenshot or video for the issue you get.

3/ Describe clearly about the issue you are facing related to products.

4/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@pogocycles.com or whatsapp on +353899486428

We are a Dublin registered business and governed by local law. We are recognised by revenue as an official bike to work vendor ,permit for which is only granted after thorough checks

In terms of payment we only accept very secure payment method like Shop Pay , Paypal and Klarna,they offer buyer protection. So your money is secure with them. Call us

We offer 1 year manufacturers warranty by default on every product which means that if there's something faulty, the manufacture will send a new part and instructions on how to fix that. More info in our support section.

In case you want a shop to fix it we offer a local repair warranty in only 19.99 euro/year. You can buy that during checkout

We are an online shop with no physical store and that's how we can give the best prices as we dont have rental costs. Our business is registered out of Dublin 4 and our founders stay in Dublin 18

We have Klarna on our website. Just add product to your cart and while checking out after entering your address select the third option of payment (Klarna). This will split your cost into 3

Please note additional documents may be needed for customer verification

You should get your shipment in 7-
10 working days(usually its less than 7 days)ANYWHERE in EUROPE.

Collection We dont have ready stock for collection

Cash on Delivery There are no courier partners in Ireland which offer cash on delivery and hence we are unable to provide cash on delivery even if we want to

You should get your shipment in 7- 10 working days(usually its less than 7 days).

Bikes come 80% assembled. It will take about 5 mins to assemble the rest of the bike. If you want someone to assemble, any shop can do the assembly in about 30 euros

We apologise for the inconvinience caused. We would request you to record a video showing the problem clearly pointing to the scooter/bike and what is the problem. We will then be sharing this with the manufacturer and they will be offering you a resolution very soon.

If you have bought the local repair warantee from us, we can book your appointment to the partner repair shop and they can look into this for you.

The specifications come from the manufacturers and are for ideal/optimum conditions. The actual speef you get depends a lot of the wind speed, your weight etc. It's like car mileage or top speed in the speedometer. This range can be achieved at constant speed without breaking at lower speeds

We are an Ireland registered company and hence we pay this VAT to revenue. None of this amount you pay stays with us :)

We do have some spare parts like battery etc on our website. If you do not find what you are looking for, we can help you find shops in Dublin/source them for you if you are outside of Dublin. Let us come back to you on this